Refund Policy

At PROPOSIA, we are committed to your satisfaction with our Service. We offer a straightforward and fair refund policy to ensure you have confidence when trying our AI-powered research proposal generation platform.

1. 30-Day Money-Back Guarantee (First Purchase)

2. How to Request a Refund

To request a refund, please follow these simple steps:

1. Contact our customer support team at [email protected] within the 30-day period.
2. Include your account email address and the reason for your request so we can improve our service.
3. Refund processing: After approval, we will initiate the refund via Stripe to your original payment method.

3. Refund Processing

Once your refund request is received and approved, we will process it promptly:

• Refunds are issued via Stripe to your original payment method.
• Please allow 5-10 business days for the refund to be credited back to your original method of payment.
• Processing times can vary depending on your bank or card issuer.

4. Effect of a Refund

Upon receiving a refund:

• Any unused purchased credits associated with the refunded transaction will be revoked.
• Your access to paid features tied to those credits will be removed.
• Any research proposals or generated content will remain accessible according to our standard data retention policies.

5. Additional Notes

There is no automatic renewal. To continue using paid features after credits are exhausted or expire (if applicable), you may purchase additional credits or bundles.

6. Consumer Rights in the EU/UK

For consumers in the European Union and the United Kingdom, you have a statutory right to withdraw from a purchase of digital services within 14 days. However, by purchasing and immediately accessing our Service, you consent to the immediate performance of the contract and acknowledge that you thereby lose your statutory right of withdrawal.

7. Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from using the Service, please contact our support team immediately. We will work to resolve any issues and may extend your refund period in exceptional circumstances.

Academic Deadlines

We understand the time-sensitive nature of research proposals and grant applications. If you encounter issues close to a deadline, please reach out to our support team for priority assistance.

8. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please don't hesitate to contact us: